Help & FAQ

Orders placed by 12:00 on weekdays ship the same day. Orders placed after 12:00 ship the next business day; orders placed on Saturdays, Sundays and public holidays ship on the first following business day.

After your order ships, it arrives within 1–3 business days depending on your address. Orders are sent with PTT Kargo.

Standard shipping is free on orders of 1,500 TL and over after discounts, and 99 TL below that. For ready-made routine sets, standard shipping is free when all the set's products are in your cart and the total after discounts is 1,000 TL or more. For faster delivery you can choose Express Shipping (199 TL) at checkout. See Shipping for details.

When your order ships, your tracking number is sent by e-mail. You can also follow its status on your account page.

If possible, check the parcel while the courier is present. If you received a damaged product, write to info@modalco.com with photos within 48 hours; your product is replaced free of charge or refunded.

Easy Returns: you can return unopened and unused products within 14 days of delivery. Because hygiene is our priority for products that touch the skin, opened products cannot be returned; damaged, faulty or wrongly sent products are the exception.

Products bought together as a set, pack or box can only be returned together and complete. Gift items that came with the set are added to the return parcel.

Write to info@modalco.com with your order number. Once your request is approved we send you a PTT Kargo return code; with this code you can send your parcel free of charge from PTT Kargo branches.

We let you know once your return parcel has reached us and been checked. Approved refunds are returned to your original payment method within 10 business days at the latest. See Returns and exchanges for details.

You can pay securely by credit card or debit card. Instalment options available for your card are shown at checkout. Your card details are not stored by Modalco.

Yes. You get 15% off your first order with the code ILK15; just enter it at checkout.

Pick any 3 products on the Buy 3 Pay 2 page and the lowest-priced one is on us. The offer is valid once per order and the discount is applied automatically in the cart.

A free mask at 1,000 TL, free shipping at 1,500 TL, a 10% cart discount at 2,000 TL and 15% at 3,500 TL. These are applied automatically in the cart. Buy 3 Pay 2 products do not count towards the free-mask threshold.

With routine sets you get a 10% set discount when you buy the complete set.

Yes. All products at Modalco are authentic and invoiced.

Take the 2-minute skin quiz and we will build a routine that suits you. Our K-Beauty Guide explains step by step how to use the products.

WhatsApp or phone: 0501 544 12 95. E-mail: info@modalco.com. We reply within 1 business day.

Returns and exchanges for orders placed in Modalco's Trendyol store are handled through Trendyol. The information on this page applies to modalco.com orders.