Refund policy

Easy returns: 14 days on unopened, unused items
You can request a return within 14 days of receiving your order, without giving any reason, by exercising your right of withdrawal.

Hygiene first: unopened and unused items only
We take hygiene rules very seriously for products that touch your skin. To make sure every customer receives products that have never been opened and are safe to use, we only accept returns of unopened and unused items. Items must be in their original packaging, with any protective seal, shrink wrap or tamper strip intact. Please include your invoice (or order number) in the return parcel.

Sets and bundles are returned together
Products bought together as a set, bundle or box (e.g. 2, 5 and 10-piece sets, care sets and ritual boxes) can only be returned together and complete; individual items cannot be returned separately from the bundle. All items in the bundle must be unopened and unused. Any free gift sent with the set must also be included in the return parcel.

How to return
To start a return, email us at info@modalco.com with your order number. Once your request is approved, we will send you the return shipping details and instructions. Our return address: Karşıyaka Mh. Odabaşı Cd. 4089/3 Mamak/Ankara, Türkiye. Parcels sent without a return request may not be accepted.

Return shipping
Once your return request is approved, we will send you a PTT Kargo return code. With this code, you can send your return parcel free of charge from any PTT Kargo branch; just mention that it is a Modalco return and share your return code. For returns sent with carriers other than PTT Kargo, the shipping fee is paid by the sender.

Damaged, defective or wrong items
Please check your order when it arrives. If an item is damaged or defective, or you received the wrong item, contact us right away, even if the package has been opened. We will look into it and resolve it with an exchange or a refund. In this case, return shipping is on us.

Non-returnable items
Cosmetics and personal care products that have been opened or used, or whose hygiene seal or shrink wrap has been broken (except damaged, defective or wrong items), individual items returned separately from a set or bundle, and gift cards cannot be returned.

Exchanges
The fastest way to get the item you want is to return your unopened, unused item and, once the return is approved, place a separate order for the new item.

Trendyol orders
Returns and exchanges for orders placed through Modalco's Trendyol store are handled via Trendyol, under Trendyol's return process. This policy applies to orders placed on modalco.com.

Refunds
We will let you know once your return has arrived and been inspected. If approved, the amount will be refunded to your original payment method within 10 business days at the latest. Depending on your bank or card provider, it may take a few more days to appear in your account. If more than 15 business days have passed since your return was approved, please contact us at info@modalco.com.

This return policy does not affect your statutory rights regarding defective or faulty products.